Refund Policy

noteOwl Pro is sold as a final sale. Try it first: the seven-day Pro trial needs no card and unlocks everything a purchase does.

We do not offer voluntary refunds, credits, or exchanges after purchase. This is why the trial exists — so you can be certain before you pay rather than afterwards.

Your legal rights are unaffected

Where the law where you live gives you a right to cancel or to a refund, that right applies and we will honour it. Nothing here asks you to waive it. Depending on where you are, that may include a statutory cancellation right for digital content, which the checkout will ask you to acknowledge before your purchase begins.

If something has gone wrong

Write to support@noteowl.ai from the address you used at checkout. We will correct a duplicate charge, a charge you did not authorise, or a purchase we failed to deliver — those are mistakes to fix, not refunds to request.

What happens to your licence

Where a payment is reversed, the licence it paid for is deactivated. The app keeps working — unlimited dictation, voice notes, and full access to everything you already recorded remain free forever — but the Pro features lock. Nothing you created is deleted; your content stays on your Mac and stays yours.

Why we can offer this

You can try the full Pro feature set free for 7 days, with no card, so you can test it on your own meetings before paying anything. The trial is the way to be sure — there is no refund window behind it.

Chargebacks

If you believe a charge is wrong, please write to us before disputing it with your bank. We can usually resolve a duplicate or unauthorised charge the same day. A chargeback also deactivates the licence it paid for.

Cancellation

noteOwl Pro is a one-time purchase, not a subscription. There is no recurring charge to cancel and no renewal to worry about.