Support
Get in touch.
Write to support@noteowl.ai. Some common fixes are below.
Common fixes
- The hotkey stopped working
- macOS drops Input Monitoring permission after some app updates. Re-grant it in System Settings → Privacy & Security → Input Monitoring, then quit and reopen noteOwl.
- Dictation records silence
- Check Microphone permission in System Settings → Privacy & Security. If noteOwl is listed and enabled, toggle it off and on, then relaunch.
- My meeting was not captured
- Meeting capture needs Screen Recording permission — that is how macOS exposes system audio. Grant it and restart the app.
- I can’t find my purchase
- Open noteOwl, click the licence badge in the sidebar, and sign in with the email you bought with, then choose Restore Purchase.
- Moving to a new Mac
- A licence stays with the Mac it was activated on, so a new Mac needs its own licence. If your Mac was broken, lost, stolen, or repaired in a way that replaced its identity, open Licence in noteOwl and choose Replace a broken or lost Mac — that is free once in any twelve months.