NoteOwl support

The fn key stopped starting dictation

The fn key needs Input Monitoring permission. If it was skipped during setup or turned off later, the ⌥ shortcuts still work but fn does nothing. Turn it on in System Settings → Privacy & Security → Input Monitoring, then quit and reopen NoteOwl.

Full steps: The fn key doesn’t start dictation

Dictation records silence

Check Microphone permission in System Settings → Privacy & Security. If NoteOwl is listed and enabled, toggle it off and on, then relaunch.

Full steps: Dictation or meetings record silence

My meeting was not captured

Meeting capture needs Screen Recording permission — that is how macOS exposes system audio. Grant it and restart the app.

Full steps: A meeting is missing other people’s voices

I can’t find my purchase

Open NoteOwl, click … next to your name at the bottom of the sidebar and choose License…, sign in with the email you bought with, then choose “Activate this Mac”.

Full steps: I paid, but NoteOwl Pro isn’t active

Moving to a new Mac

A licence stays with the Mac it was activated on, so a new Mac needs its own licence. If your Mac was broken, lost, stolen, or repaired in a way that replaced its identity, open NoteOwl on the new Mac, click … next to your name at the bottom of the sidebar, choose License…, sign in and choose “Activate this Mac”. When it says your licence is on another Mac, choose “Replace a broken or lost Mac” — that is free once in any rolling twelve months.

Full steps: Move NoteOwl Pro to a replacement Mac

More fixes in the docs:

• Dictation hears you but no text appears
• Calendar or Contacts prompt doesn’t appear
• The on-device model download stalls or fails
• Buy NoteOwl Pro and activate this Mac
• Install NoteOwl and set it up